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Questions we hear from landlords, answered honestly

Awkward questions included!

Who This Isn't Right For

Who isn't our fully connected building solution right for?

It's probably not the right fit if:

  • the incoming tenant's organisation needs an air gap (their devices can't have any route to the internet at all)

  • your occupiers are small businesses where standard broadband is genuinely enough (there is a workaround if this applies to your buildings, so please ask)

  • the building is below about 3,000 sq ft, unless we're deploying across several buildings in your portfolio

  • you already have a provider doing a good job of all three layers, in which case leave it alone

Cost

What does it cost a landlord?

The tenant fibre backbone costs you nothing. Your building's own internet and common parts Wi-Fi are optional fixed monthly fees. See the full cost breakdown

What's the catch?

There isn't one. We recover the installation cost slowly through the service agreements tenants take out with us once they move in.

 

What do tenants pay?

A fixed monthly internet rate with no mid-contract increases, plus one per square foot fee for the network and Wi-Fi if they want it.

Process and Timing

How long does it take?

Typically six to eight weeks from survey to go-live.

What does the process look like?

A free building survey is the starting point. We assess the fibre and network requirements, design the network with Meter, and communicate our implementation plan for all three layers.

 

What do you need from me?

Floor plans, access to the roof, risers, common parts and demises, a named facilities contact, and an introduction to your asset team and agents. That's genuinely it.

How disruptive is the install for tenants in situ?

Minimal. We sequence noisy work for evenings and weekends, run cabling through risers and ceiling voids, and coordinate with your facilities team in advance. Most tenants don't realise we're there.

What if the building changes hands mid-install?

Our agreement transfers with the building. The new owner inherits a fully installed, fully managed connectivity solution.

After Installation

Who manages the solution after installation?

Fibre Force manages the fibre. Meter manages the network and Wi-Fi. Neither needs you involved day to day. Contact Fibre Force as your first port of call.

Does each tenant get their own network?

Yes. Each tenant has their own private, secure network.

 

Can we offer guest Wi-Fi in the common parts?

Yes. With Meter, we can provide Wi-Fi across reception, corridors and breakout areas for a fixed monthly fee based on the square footage of the area that the Wi-Fi coverage needs to span.

Do occupiers have to use Meter?

No. Tenants are free to arrange their own network and Wi-Fi. Most don't end up arranging their own, because a predictable monthly number is easier to sign off than a capital request. Tenants with existing network equipment can get credit for it through Meter's buyback programme.

What if there's already fibre in the building?

If it's ours, we can add Meter's network and Wi-Fi layer on top. If another provider installed it, we'll assess whether it's compatible or whether anything needs changing.

What is a wayleave, and why should I care?

A wayleave is a legal agreement between you (the property owner) and an ISP that wants to install equipment in your building. It documents the route the ISP takes in, under, over and through your property, and what rights both sides have, for example for access or serving notice. It matters because it gives you, and any future buyer, certainty about what infrastructure is in your building. We handle it the process of securing one for you, where necessary.


Got a question that isn't here?

Ring us on 0203 900 4222, o book a free building survey and ask us on site.